parcelatoRefunds
Refund and cancellation policy
In plain words. Parcelato does not give refunds. Cancel any time and keep what you paid for until the period ends. Free and trial access can be ended by us at any time. Try the free plan first; pay only when you are sure.
No refunds
- There are no paid plans during early access. Voluntary contributions ("buy us a coffee") are gifts and are not refundable.
- When paid plans exist, all fees are non-refundable once paid, in whole or in part, whether or not you used the paid features.
- Right of withdrawal. Consumers in the EU/EEA and UK normally have 14 days to withdraw from an online purchase. At checkout you expressly ask us to start the paid service immediately and acknowledge that you lose that right once we have started, as the law allows for digital services (Directive 2011/83/EU art. 16(m); Spanish TRLGDCU art. 103(m)). We show this before you pay and keep a record of your acknowledgement.
- Renewals: we email you before every renewal so you can cancel in time. A renewal that has been charged is not refunded.
Cancellation
- Cancel at any time from your profile. The plan stays active until the end of the period you paid for and does not renew. Nothing is deleted on cancellation; see what happens when a plan ends.
Free and trial access
- Free plans, invitations and trials are a courtesy while Parcelato is in early access. We may limit, lock or close them at any time, with or without notice, and no payment or compensation is owed by either side. We will try to warn you first and to keep export working so you can take your data.
The only exceptions
- A duplicate or mistaken charge is reversed.
- Where the law gives you a right we cannot limit — for example if a paid service was never provided — we honour it. Nothing in this policy limits your statutory rights as a consumer.
Questions
Email info@parcelato.com from the address on your account with the record name and the date of the charge. We answer within 5 working days.